Shipping & Return Policies

Shipping & Return Policies

Tonic Active

NORTH AMERICA SHIPPING & RETURN POLICY

SHIPPING POLICY

Your Tonic Threads should be at your door within 5-8 business days of your order confirmation. Expect no duties or extra charges. Please click here to read more about how our Shipping process works.

RETURN POLICY

All reduced priced items are final sale. Items bought using promotional codes or at a discounted rate are non-refundable and non-exchangeable. No exceptions.

All regular priced merchandise may be returned within 21 days of the date of delivery. Merchandise must be unused and in the condition you received it. It must also be in the original packaging accompanied by the invoice or proof of purchase. Please note we do not accept exchanges at this time. If you would like to exchange an item you must place a new order.

Please note that we do not accept in-person returns.

RETURNS

If for any reason you are unhappy with your Tonic Active purchase, please return it and we will refund your order.
Here is how:

    1. Email hello@tonicactive.com within 14 days of the delivery date
    2. Include your order number and “RETURN - (your name)” in the email subject line
    3. We will provide you with our warehouse address for your return and a return authorisation number
    4. Send back the item (tags on, unworn, unwashed) with the invoice
    5. Make sure that the package is trackable and that the duties are prepaid AND that the package is labeled as a RETURN with product's origin/description as "MADE IN CANADA"
    6. Upon receiving your return, your original payment method will be refunded within five (5) business days

Please note: We do not cover shipping costs or send return shipping labels at this time. We suggest that when returning your items, you ship them via a trackable method, as Tonic Active does not accept responsibility for items lost in transit. Note that we do not accept COD returns. We reserve the right to deny a COD return. Please include the original shipping document plus the returns authorization code in order to help us process a swift refund.

INTERNATIONAL SHIPPING & RETURN POLICY

SHIPPING POLICY

We now offer shipping worldwide! Your Tonic Active package should be at your door within 8-14 business days of your order confirmation. Please click here to read more about how our shipping process works.

IMPORTANT: We cannot guarantee whether you will be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

RETURN POLICY

At this time, all international orders (outside of North America) are final sale. We are working on providing you with more options. Sign up for our newsletter to get Tonic updates.

DEFECTS

In the rare case your Tonic garment has a manufacturing defect, we will be happy to replace the items. Here is what to do:

    1. Email hello@tonicactive.com within 7 days of the delivery date
    2. Include your order number and “DEFECT - (your name)” in the email subject line
    3. Attach a clear photo of the defect and a clear photo of the Tonic tag
    4. Include whether you would like a refund or exact exchange (pending availability) in the email body
    5. We will provide you with our warehouse address
    6. Send back the item in its original packaging with the invoice
    7. Make sure that the package is trackable and that the duties are prepaid AND that the package is labeled as a return with product's origin/description as "Made in Canada"
    8. Upon receiving your exchange, your refund will be issued or exchange will be sent to you at no extra cost within five (5) business days

Please note: We suggest that when returning your items, you ship them via a trackable / signed for method, as Tonic Active does not accept responsibility for items lost in transit. Note that we do not accept COD returns. We reserve the right to deny a COD return. Please include the original shipping document plus the returns authorization code in order to help us process a swift refund.