Frequently Asked Questions
Q: What happens if the items are out of stock?
A: Many Tonic Active styles are made in limited quantities. We recommend purchasing a style you like ASAP as we usually do not restock seasonal pieces. If you missed your chance, you may be able to find the style at one of our retail partners.
Q: What are my payment options?
A: We accept all major credit cards including Visa and Mastercard. You will be able to select your method of payment during checkout. At this time, we are not accepting any other forms of payment including cash or check. If you have any trouble using your card, please contact us and we'll get back to you within 24 business hours, not including holidays.
Q: What is the status of my order?
A: Order Confirmed: Your order was successfully placed. You will receive a confirmation email with a copy of your invoice within 24 hours of placing the order.
Shipping Confirmed: Your order has been shipped and will be on your doorstep very soon. All orders shipped via Canada Post or USPS will be notified with tracking information and should arrive within seven (7) business days after shipping is confirmed. Please wait up to 24 hours for your tracking number to be activated.
Shipment Delivered: Your Tonic Active order have been delivered.
From the moment you place your order, you can expect your items at your door within 5-8 business days.
Q: How much do you charge for sales tax?
A: If you're shopping in the United States, you will not have to pay sales tax. If you are shopping within Canada, your items will be shipped from Canada with no extra duties or hidden costs.
Q: Can I place my order over the phone?
A: Unfortunately, we don't accept orders over the phone, but if you have any difficulty placing your order, please email us at info@tonicactive.com for assistance.
Q: Can I change or cancel my order?
A: We process orders as quickly as possible, and we are unable to make any changes once submitted. If something isn't fitting quite right, please contact our Customer Service team at admin@tonicactive.com; we'll get back to you within 2 business days, not including holidays.
Q: Can I have my package rushed?
A: At this time, we do not offer rush shipping.
Q: What if I'm not home to receive my Tonic order?
A: Most of our packages can fit into a mailbox. We send our online orders in white mailer bags with Tonic clearly marked on the package. If the package is too big and no one is home, you may be able to coordinate a delivery time. More often than not, the package will be dropped off at your local post office if you are not home to receive it.
Q: I am an international shopper. Will you ship to my country?
A: Yes, Tonic Active offers international shipping to most countries. You can also find Tonic locally at many retailers, contact us for a retailer near you. We want to know where you'd like to see Tonic Active.